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Currently, LLMs do not have rich imagery and content, such as images of the rooms and features, that customers generally demand when making hotel bookings, Kletzel said. When this is improved, including by brand names exposing their content to LLMs, that will be "a big leap forward to getting consumers comfy." Hotel visitor commitment and brand name trust, meanwhile, has quickly broadened in the last few years.
Beyond the guest experience, agentic commerce has the potential to shift the method hotel companies' customer support teams run and are structured, Klein stated. "Will there be some corporations that find the chance to lower staff? Yes," Klein said. But brands that believe in great customer experience and service will find out that AI could help their agents "get included in more complex, more business-critical discussions that help grow the company." In 2025, Hyatt reduced staff by around 30% across its visitor services and support teams "in action to the developing nature of visitor questions and shifting company needs," per the company.
This year, several collection brand names that launched in 2025 will continue to broaden. Additional new brand names and collaborations, particularly in the lifestyle section, will likely debut too, according to hospitality specialists. In 2025, Marriott introduced two collection brands: Series by Marriott, playing in the upscale area in the U.S., and Outdoor Collection, solely concentrated on outdoor lodgings in locations near national parks, deserts, ski areas and coastlines.
Marriott's Outdoor Collection provides special accommodations in destinations near nationwide parks, deserts, ski areas and shorelines. Thanks To Marriott International Wyndham Hotels & Resorts unveiled its Dazzler Select brand name extension targeting independent hoteliers in the economy lifestyle section. And IHG Hotels & Resorts touted its own upcoming upper-tier collection brand name during third-quarter earnings.
How to Successfully Scale a Food BrandHilton's Beginning Collection, particularly, has more than 60 hotels in the works across the U.S. and Canada, Kevin Osterhaus, president of lifestyle brand names at Hilton, told Hotel Dive. Start is presently checking out possible new places in San Diego, Los Angeles and Virginia Beach, Virginia, as well as markets in New Mexico and Colorado in 2026, Osterhaus stated.
Expert Ways to Boost Brand Presence via Expansion"Collection brand names are appealing due to the fact that they provide the very best of both worlds: Owners keep the unique DNA of their residential or commercial property, while unlocking global circulation, income management, loyalty and assistance. Guests get one-of-a-kind stays with the reassurance of a relied on brand." "As long as brand names are purpose-built and distinct in experience and price point, they add clarity rather than confusion." Kevin Osterhaus President of way of life brands at Hilton From the guest point of view, independent store hotels are desirable since they offer genuine experiences, Gabriel Perez, primary running officer of accommodations at The Indigo Roadway Hospitality Group, informed Hotel Dive.
As for why the hotel companies are going after independents in the way of life sector, "it's not about the guests. It's about creating sub-brands within their own brands to satisfy financiers' requirements and to please owner and designers' objectives," Perez said. This, in turn, puts even more pressure on hotel business "to produce brand names, micro brand names and subsets of brands in order to broaden their footprint of existing possessions," Davis stated.
Hilton's collection brands' "distinct positioning and storytelling continue to drive interest across chain scales," Osterhaus stated. Series and Outdoor Collection, both conversion-friendly offerings, pertain to an ownership neighborhood and designers who "are continuously looking for ways to grow, and conversions represent a path for development," Molinary said.
According to Osterhaus, "As long as brands are purpose-built and distinct in experience and rate point, they include clarity instead of confusion." This year, Hilton plans to stay "very active in the lifestyle space through strategic partnerships, new signings and continuous growth of our existing brand names," Osterhaus said. Molinary expects Marriott competitors to begin supplying some kind of branding option in the outdoor area, particularly, as "it's an actually popular and growing area" with "a lot of interest." Another growing area is the high-end sector.
That trend is expected to continue in 2026 as luxury consumers drive travel costs and hotel reservations amidst a wealth bifurcation at play in the market. "High-net-worth travelers are expected to remain among the most trustworthy motorists of international travel spending next year," Giray Boran, managing director of BLG Capital, informed Hotel Dive.
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